From: Scott in Florida on
If one pair of pants is worth 56 million dollars.....this should be
worth about a billion...















On Fri, 15 Jun 2007 10:26:38 GMT, "Stephen Horrillo"
<advancit(a)REMOVETHIScomcast.net> wrote:

>The following is from a complaint I just register with the BBB. If you've
>had similar problems please contact me...
>I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
>I noticed several problems with the car that needed to be fixed. I reported
>the issues and left the car with them for repair. When I picked up the car I
>noticed that most of my issues were not addressed. While waiting for parts
>to arrive for the second round of repairs, I took the car home for a few
>days. I found numerous other repair issues. I found 12 warrantee issues.
>When I brought the car back I gave the Service Manager, Sammy Warnamally a
>printed list, and copies of CARMAX's certification form showing why these
>items were covered. I brought my car in on 6/1/07. When I got my car back 14
>DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
>valet key were not in yet, 3) convertible cover was not ordered, 4) trim
>around the door handle wasn't addressed 5) visor wasn't replaced "because
>Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
>the car suffered a heavy impact or was driven a long distance down a dirt
>road. Caked on white mud is on the inside door panels. For 2 weeks I have
>been strung along by the service manager. When I asked to pick up my car
>until the parts arrived, I was repeatedly told the seats were taken apart
>and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
>Parts Department told me their delivery takes a week at most and parts can
>be overnighted for a nominal cost of $6 per item. I was lied to that my car
>was ready except for the headrest motors. I was also lied to about the extra
>set of keys being there. Despite involvement of Operations Manager Adam
>Warner and General Manager Theresa, my vehicle is still not fixed. I have
>lost many hours work, suffered grief, and have had to pay $606 payment for a
>car I was only able to drive a few days. I am releasing this to the Media,
>posting my story on Internet consumer protection websites, forums and
>newsgroups to get together a class action lawsuit. I am registering a
>complaint with the Attorney General's Office and State Attorney's Office, as
>I suspect foul play.
>As it is impossible to trust CARMAX, I want all further repairs to be done
>at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
>damage. Compensation for my monthly payment to Capital One for $606. My lost
>time and wages estimated at 6 hours at $150 an hour. Grief and punitive
>damages will be addressed in another arena.
>
>Stephen Horrillo advancitREMOVETHIS(a)comcast.net
--
Scott in Florida

I belong to no organized party. I am a Democrat.

There ought to be one day-- just one--
when there is open season on senators.

This country has come to feel the same
when Congress is in session as when the
baby gets hold of a hammer.

Will Rogers (1879 - 1935)


From: Hachiroku ハチロク on
On Fri, 15 Jun 2007 10:26:38 +0000, Stephen Horrillo wrote:

> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me... I purchased a Jaguar XKR from
> CARMAX's Davie Store on 5/19/07.

Hey, Steve: Here's a clue: We Don't Really Care.

You got a beef with the dealer, keep it to yourself. I didn't bother to
read your article, they're usually long, boring WAAA-WAAA-WAAA stories.

If you'd done your homework, you wouldn't have gotten stuck, or whatever
your complaint is.

Also, this is a Toyota NG. Why do we give a Flying Fu@k about your Jaguar?

Go away, you irritating little man.

From: Wickeddoll� on

"Hachiroku ????"
Stephen Horrillo wrote:
>
>> The following is from a complaint I just register with the BBB. If you've
>> had similar problems please contact me... I purchased a Jaguar XKR from
>> CARMAX's Davie Store on 5/19/07.
>
> Hey, Steve: Here's a clue: We Don't Really Care.
>
> You got a beef with the dealer, keep it to yourself. I didn't bother to
> read your article, they're usually long, boring WAAA-WAAA-WAAA stories.
>
> If you'd done your homework, you wouldn't have gotten stuck, or whatever
> your complaint is.
>
> Also, this is a Toyota NG. Why do we give a Flying Fu@k about your Jaguar?
>
> Go away, you irritating little man.
>

Um, I don't think the Jag was the issue, Hachi. I think he was talking more
about what he thought was lousy service from Carmax.

Natalie


From: Hachiroku ハチロク on
On Fri, 15 Jun 2007 23:17:23 -0400, Wickeddoll® wrote:

>
> "Hachiroku ????"
> Stephen Horrillo wrote:
>>
>>> The following is from a complaint I just register with the BBB. If
>>> you've had similar problems please contact me... I purchased a Jaguar
>>> XKR from CARMAX's Davie Store on 5/19/07.
>>
>> Hey, Steve: Here's a clue: We Don't Really Care.
>>
>> You got a beef with the dealer, keep it to yourself. I didn't bother to
>> read your article, they're usually long, boring WAAA-WAAA-WAAA stories.
>>
>> If you'd done your homework, you wouldn't have gotten stuck, or whatever
>> your complaint is.
>>
>> Also, this is a Toyota NG. Why do we give a Flying Fu@k about your
>> Jaguar?
>>
>> Go away, you irritating little man.
>>
>>
> Um, I don't think the Jag was the issue, Hachi. I think he was talking
> more about what he thought was lousy service from Carmax.
>
> Natalie


He's just another cry-baby that's whining about nothing, like that ditz
that used to post about her sludged whatever. Probably trying to drum up
support for a class-action lawsuit where he and the lawyers get $$$M and
everyone else gets a coupon for a free car wash.

He posted this to a number of automotive NGs.

Someone will get lousy service from anyone, and some people are just
habitual whiners.


From: jor on
On 2007-06-15 03:26:38 -0700, "Stephen Horrillo"
<advancit(a)REMOVETHIScomcast.net> said:

> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me...
> I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
> I noticed several problems with the car that needed to be fixed. I reported
> the issues and left the car with them for repair. When I picked up the car I

<snip>

Well, I too had a bad experience at CARMAX and ended up walking out.
Let's just say that I found the car buying experience to be
dramatically different from what CARMAX advertises. We ended up talking
to a manager and found him to be an arrogant, self important Poo-Bah
(thus, the walk out). They did have a real nice, air conditioned show
room though.

BTW, I empathize with this poster. Buying a car and parting with our
hard-earned is an emotional experience. CARMAX advertises that they
represent a different model, one that takes the stress out of the
process. They also go to great lengths to advise the customer of how
every car they sell meets their rigid quality standard and that any
issue with the car will be addressed immediately and without argument.

After walking out of CARMAX, we went down to a used car dealer we have
dealt with before and bought an 07 Camry. Took about 30 minutes.
jor