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From: dr_jeff on 23 May 2010 20:52
Mike Hunter wrote:
> That is nothing new for Toyota. Toyota has historically tried to limit
> complaints to the NHTSA by correcting known problems on vehicles brought to
> one of our 15 dealerships for service. When the customer picked up their
> vehicle after and oil change an item list was a "Technical Service Update
> was completed on you vehicle at no charge."

Doing work that the costumer didn't authorize. I don't think that's legal.

Jeff
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