Toyota gets more runaway complaints than rivals, study says
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From: C. E. White on 25 Feb 2010 23:31 Toyota gets more runaway complaints than rivals, study says Neil Roland Automotive News -- February 25, 2010 - 2:35 pm ET WASHINGTON -- Toyota Motor Corp. vehicles have been the focus of more unintended acceleration complaints in the United States than any other major automaker in the past five years, a new study shows. Toyota was the target of 532 consumer complaints involving 2005 model year vehicles and later, according to National Highway Traffic Safety Administration data tallied by Edmunds.com. That's 57 percent more than the 339 complaints involving vehicles from Ford Motor Co., which was No. 2. The findings challenge Toyota's contention that it has been unfairly singled out on an issue that affects the entire industry. Toyota executives have trumpeted other Edmunds.com studies to demonstrate that its overall safety record is superior to most rivals. The Edmunds.com study tracked unintended acceleration complaints received by NHTSA through Sept. 30, 2009. That was the day Toyota, responding to a fatal accident in California a month earlier, announced plans to recall 3.8 million U.S. Toyota and Lexus models to fix floor mats that may snag gas pedals. On a complaints-per-sale basis, Toyota remained the leader by almost the same margin. It had 4.81 complaints per 100,000 U.S. vehicles sold -- 54 percent more than Ford's 3.12. Chrysler (1.72), Honda (1.26), Nissan (1.07) and GM (0.81) followed, Edmunds.com said. Congressional and federal investigations of Toyota's safety record are focused on unintended acceleration. Such incidents have been linked to at least five U.S. deaths in Toyota vehicles, with 29 other fatality reports being examined by NHTSA. Consumers have filed more than 2,500 unintended acceleration complaints to Toyota over the past decade, the Safety Research & Strategies consulting firm has said. Toyota spokesman Brian Lyons responded to the Edmunds.com tally by saying unintended acceleration can be caused by many factors and that nearly all major automakers have been the focus of complaints. Toyota Division chief Bob Carter said at the National Automobile Dealers Association convention this month that Edmunds.com found 16 automakers ranked worse than Toyota in terms of general complaints per vehicle sold from 2001 through Feb. 3, 2010. Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20100225/OEM/100229911/1147#ixzz0gc4KkGtB
From: larry moe 'n curly on 26 Feb 2010 00:02 jim beam wrote: On Feb 25, 9:31 pm, "C. E. White" <cewhite3rem...(a)mindspring.com> wrote: > > Toyota gets more runaway complaints than rivals, study says > > Neil Roland > > Automotive News -- February 25, 2010 - 2:35 pm ET > > > > WASHINGTON -- Toyota Motor Corp. vehicles have been the focus of more > > unintended acceleration complaints in the United States than any other major > > automaker in the past five years, a new study shows. > > > > Toyota was the target of 532 consumer complaints involving 2005 model year > > vehicles and later, according to National Highway Traffic Safety > > Administration data tallied by Edmunds.com. That's 57 percent more than the > > 339 complaints involving vehicles from Ford Motor Co., which was No. 2. > > > > The findings challenge Toyota's contention that it has been unfairly singled > > out on an issue that affects the entire industry. Toyota executives have > > trumpeted other Edmunds.com studies to demonstrate that its overall safety > > record is superior to most rivals. > > > > The Edmunds.com study tracked unintended acceleration complaints received by > > NHTSA through Sept. 30, 2009. That was the day Toyota, responding to a fatal > > accident in California a month earlier, announced plans to recall 3.8 > > million U.S. Toyota and Lexus models to fix floor mats that may snag gas > > pedals. > > > On a complaints-per-sale basis, Toyota remained the leader by almost the > > same margin. It had 4.81 complaints per 100,000 U.S. vehicles sold -- 54 > > percent more than Ford's 3.12. Chrysler (1.72), Honda (1.26), Nissan (1.07) > > and GM (0.81) followed, Edmunds.com said. > > > Congressional and federal investigations of Toyota's safety record are > > focused on unintended acceleration. Such incidents have been linked to at > > least five U.S. deaths in Toyota vehicles, with 29 other fatality reports > > being examined by NHTSA. > > > > Consumers have filed more than 2,500 unintended acceleration complaints to > > Toyota over the past decade, the Safety Research & Strategies consulting > > firm has said. > > > > Toyota spokesman Brian Lyons responded to the Edmunds.com tally by saying > > unintended acceleration can be caused by many factors and that nearly all > > major automakers have been the focus of complaints. > > > > Toyota Division chief Bob Carter said at the National Automobile Dealers > > Association convention this month that Edmunds.com found 16 automakers > > ranked worse than Toyota in terms of general complaints per vehicle sold > > from 2001 through Feb. 3, 2010. > > > > Read more: > > http://www.autonews.com/apps/pbcs.dll/article?AID=/20100225/OEM/100229911/1147#ixzz0gc4KkGtB > how much do they pay you for this ed? I read something similar in a recent issue of AutoWeek -- Toyota's rate of complaint for unintended acceleration was 1 in 50,000, while GM's was 1 in 500,000.
From: C. E. White on 26 Feb 2010 00:46 Actual Edmunds article is at: http://www.edmunds.com/help/about/press/161706/article.html "Toyota Motor Corporation models - Toyota Camry (290 complaints), Toyota Tacoma (184 complaints) and Lexus ES 350 (100 complaints) - rank 1, 2 and 3, respectively, for most complaints by model, in Edmunds.com's analysis, which ranks the vehicles on the raw number of complaints, not on a sales- weighted basis. "Nine of the top 12 models with the most complaints of unintended acceleration are made by Toyota. In addition to the Camry, Tacoma and ES 350, the other Toyota models among the top dozen are: Toyota Prius, No. 5 with 85 complaints; Toyota Avalon, No. 6 with 79 complaints; Toyota Tundra, No. 7 with 66 complaints; Toyota Corolla, No. 8 with 55 complaints; Toyota Highlander, No. 11 with 42 complaints; and Toyota RAV4, No. 12 with 41 complaints. T"he top 12 list is rounded out by two Fords: Ford F-150 in the No. 4 position with 86 complaints and Ford Mustang, which was No. 9 with 53 complaints. Chrysler's Jeep Grand Cherokee was No. 10 with 46 complaints" Ed
From: jim beam on 26 Feb 2010 01:13 On 02/25/2010 09:46 PM, C. E. White wrote: > Actual Edmunds article is at: > > http://www.edmunds.com/help/about/press/161706/article.html > > "Toyota Motor Corporation models - Toyota Camry (290 complaints), Toyota > Tacoma (184 complaints) and Lexus ES 350 (100 complaints) - rank 1, 2 > and 3, respectively, for most complaints by model, in Edmunds.com's > analysis, which ranks the vehicles on the raw number of complaints, not > on a sales- weighted basis. > "Nine of the top 12 models with the most complaints of unintended > acceleration are made by Toyota. In addition to the Camry, Tacoma and ES > 350, the other Toyota models among the top dozen are: Toyota Prius, No. > 5 with 85 complaints; Toyota Avalon, No. 6 with 79 complaints; Toyota > Tundra, No. 7 with 66 complaints; Toyota Corolla, No. 8 with 55 > complaints; Toyota Highlander, No. 11 with 42 complaints; and Toyota > RAV4, No. 12 with 41 complaints. > > T"he top 12 list is rounded out by two Fords: Ford F-150 in the No. 4 > position with 86 complaints and Ford Mustang, which was No. 9 with 53 > complaints. Chrysler's Jeep Grand Cherokee was No. 10 with 46 complaints" > > Ed > complaint != substantiated problem ed. of course, as a paid shill, such a fact might be inconvenient to your campaign, but it's the truth nevertheless. -- nomina rutrum rutrum
From: Clive on 26 Feb 2010 06:45
In message <7a6816fc-c8ac-454b-a495-26a697101267(a)k6g2000prg.googlegroups.com>, larry moe 'n curly <larrymoencurly(a)my-deja.com> writes >I read something similar in a recent issue of AutoWeek -- Toyota's >rate of complaint for unintended acceleration was 1 in 50,000, while >GM's was 1 in 500,000. A assume it has something to do with American manufacturing, because Europe has almost twice the number of people yet only four reported accidents and no deaths. -- Clive |