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From: Mike Hunter on 6 Jul 2010 10:52
"It is never our intention to keep a customer waiting?' Really? If that
is the case, why did it take two years for Toyota to issue their LATEST
recall of 270,000 Lexus' with defective valve trains? I guess it is
pretty hard to blame the customer for a bad valve spring design. "The King
has no cloths!" ;)


"Ray" <Ray(a)ray.com> wrote in message
news:15m436lr6ef91bb01a0hv048b0bn0a2rms(a)4ax.com...
> On Mon, 5 Jul 2010 15:47:14 -0500, "Ray O"
> <rokigawa(a)NOSPAMtristarassociates.com> wrote:
>
> I meant AF AF Fleet Package (Fleet)
> Fabric seats; Urethane steering wheel and shift knob; Removes
> moonroof, backup camera and universal remote transmitter.
> cost -$2795.
>
> I perspire with leather or vinyl seats and have enough skin cancer
> that I don't need a sunroof.
>
>>
>>"Ray" <Ray(a)ray.com> wrote in message
>>news:4rd436hfk55v9jafn0qn9qoga87datth1g(a)4ax.com...
>>>I am trying to buy a 2011 avalon with fleet option FA. The dealers
>>> never heard of it. I emailed Toyota expecting a quick response
>>> because they are eager to sell cars. It takes weeks to respond to
>>> email? Here is the stock response:
>>>
>>> Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We have
>>> received your email. We are extremely sorry, that due to high contact
>>> volumes, we are unable to respond to your inquiry in a timely manner,
>>> and it may take several weeks to receive a response to your inquiry.
>>> We sincerely apologize for this delay and appreciate your
>>> understanding. It is never our intention to keep a customer waiting
>>> and we can assure you we are doing everything we can to bring our
>>> email response times back to a more acceptable level for our
>>> customers. For the most up-to-date information on Toyota's recent
>>> recalls, you may copy and paste the following URL address into your
>>> browser: www.toyota.com/recall
>>
>>What is fleet option FA? Is it fabric seats?


From: Mike Hunter on 6 Jul 2010 11:00
The Fleet Sales Manager can order you whatever you want, the only difference
is you are not eligible to receive the Avalon $800 fleet discount.

Very few fleet owners buy Toyotas. The most popular import brand fleet
cars are the Korean cars, that are used by the courier company fleets. The
most purchased fleet vehicles are Ford cars and trucks by far


"Ray O" <rokigawa(a)NOSPAMtristarassociates.com> wrote in message
news:i0u7qd$787$1(a)news.eternal-september.org...
>
> "Ray" <Ray(a)ray.com> wrote in message
> news:15m436lr6ef91bb01a0hv048b0bn0a2rms(a)4ax.com...
>> On Mon, 5 Jul 2010 15:47:14 -0500, "Ray O"
>> <rokigawa(a)NOSPAMtristarassociates.com> wrote:
>>
>> I meant AF AF Fleet Package (Fleet)
>> Fabric seats; Urethane steering wheel and shift knob; Removes
>> moonroof, backup camera and universal remote transmitter.
>> cost -$2795.
>>
>> I perspire with leather or vinyl seats and have enough skin cancer
>> that I don't need a sunroof.
>>
>>>
>
> Toyota used to not sell fleet designated vehicles to retail customers; I
> do not know if this is still the case or not. My recommendation would be
> to speak with the fleet manager at a dealership that sells to fleets.
> --
>
> Ray O
> (correct punctuation to reply)
>


From: Ray O on 6 Jul 2010 23:55

"Ray" <Ray(a)ray.com> wrote in message
news:ct6636t7d01umptrbru3gpslsjiuoulqeb(a)4ax.com...
>
> On Mon, 5 Jul 2010 22:26:14 -0500, "Ray O"
> <rokigawa(a)NOSPAMtristarassociates.com> wrote:
>
>>
>>"Ray" <Ray(a)ray.com> wrote in message
>>news:15m436lr6ef91bb01a0hv048b0bn0a2rms(a)4ax.com...
>>> On Mon, 5 Jul 2010 15:47:14 -0500, "Ray O"
>>> <rokigawa(a)NOSPAMtristarassociates.com> wrote:
>>>
>>> I meant AF AF Fleet Package (Fleet)
>>> Fabric seats; Urethane steering wheel and shift knob; Removes
>>> moonroof, backup camera and universal remote transmitter.
>>> cost -$2795.
>>>
>>> I perspire with leather or vinyl seats and have enough skin cancer
>>> that I don't need a sunroof.
>>>
>>>>
>>
>>Toyota used to not sell fleet designated vehicles to retail customers; I
>>do
>>not know if this is still the case or not. My recommendation would be to
>>speak with the fleet manager at a dealership that sells to fleets.
>
> I will try. It is a shame that Toyota makes a car that I want and
> won't sell it to me and that it takes weeks to respond to a simple
> email. Maybe they don't really want to sell cars.

The customer relations staff has to prioritize their work load, and the
recent spate of recalls has obviously added to that work load. Having been
a CR analyst, I can understand the priority on recalled vehicles over new
vehicle sales inquiries. If they responded to your request before someone
with a vehicle with a problem, the existing customers would be even less
happy.
--

Ray O
(correct punctuation to reply)


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