HELP! Problems with my 2007 Camry SE V6
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From: Doctor Chen on 10 Jan 2008 16:34 On Thu, 10 Jan 2008 15:41:14 GMT, "JoeSpareBedroom" <dishborealis(a)yahoo.com> wrote: >"Jeff" <kidsdoc2000(a)hotmail.com> wrote in message >news:sUqhj.14417$9e1.5104(a)trnddc02... >> JoeSpareBedroom wrote: >> >> <...> >> >>> I'd love to actually speak to the customers & service writers who were >>> involved with these "oil change turns into hundreds of dollars" stories. >> >> I know guy who was a service manager store that is part of a chain. He was >> sent to turn around stores where they were doing unnecessary work. The >> unnecessary work resulted in costumers who did not come back. >> >> I guess they did things like replace rotors and calipers when they changed >> brakes, even when the rotors and calipers were just fine. >> >> Jeff >> > > >They're lucky that's all the customers did. When they sign the work order to >authorize an oil change, that's all they're authorizing. The customers >should've called the police. On a good day, they might've gotten a smart cop >who would've pointed out that any unauthorized work just became a free gift. > Boy you're dumb. Good things dealers aren't as dumb. They usually call the customers, told them that "during our routine complimentary check that comes with the oil change, we found the following _______ that needed to be fix. Would you like us to do them?" Usually the customer is too frighten not to fix them even if they are suspicious. Who would endanger their lives over a few hundred dollars? I do have one story. My wife went in for an oil change on our brand new car that only has 10,000 miles. The dealer told her that she needed a wheel alignment, and even told her that it's good to do one on every oil change, it only cost $89.00 She called me and I told her basically to give them the finger and drive the car outta there.
From: JoeSpareBedroom on 10 Jan 2008 16:40 "Doctor Chen" <phdchen(a)google.com> wrote in message news:5n3do35r7rhg8d4bm11s60mu6jgk08qpe9(a)4ax.com... > On Thu, 10 Jan 2008 15:41:14 GMT, "JoeSpareBedroom" > <dishborealis(a)yahoo.com> wrote: > >>"Jeff" <kidsdoc2000(a)hotmail.com> wrote in message >>news:sUqhj.14417$9e1.5104(a)trnddc02... >>> JoeSpareBedroom wrote: >>> >>> <...> >>> >>>> I'd love to actually speak to the customers & service writers who were >>>> involved with these "oil change turns into hundreds of dollars" >>>> stories. >>> >>> I know guy who was a service manager store that is part of a chain. He >>> was >>> sent to turn around stores where they were doing unnecessary work. The >>> unnecessary work resulted in costumers who did not come back. >>> >>> I guess they did things like replace rotors and calipers when they >>> changed >>> brakes, even when the rotors and calipers were just fine. >>> >>> Jeff >>> >> >> >>They're lucky that's all the customers did. When they sign the work order >>to >>authorize an oil change, that's all they're authorizing. The customers >>should've called the police. On a good day, they might've gotten a smart >>cop >>who would've pointed out that any unauthorized work just became a free >>gift. >> > > Boy you're dumb. Good things dealers aren't as dumb. They usually > call the customers, told them that "during our routine complimentary > check that comes with the oil change, we found the following _______ > that needed to be fix. Would you like us to do them?" I'm dumb? I responded to C.E. White's scenario, exactly as HE described it: "I guess I have trust issues. If you give a dealership a blank check, it is no telling what they may decide to do. I've heard plenty of horror stories of people taking their car in for an oil change and ending up with hundreds of dollars in charges." There was no mention of the dealership calling the customers. He suggested that the dealership went ahead with extra work, without consulting with the customer at all. Don't add variables of your own, and do try to read more slowly so you comprehend what's been written.
From: Slim Pickings on 10 Jan 2008 18:23
On Thu, 10 Jan 2008 21:40:37 GMT, "JoeSpareBedroom" <dishborealis(a)yahoo.com> wrote: >"Doctor Chen" <phdchen(a)google.com> wrote in message >news:5n3do35r7rhg8d4bm11s60mu6jgk08qpe9(a)4ax.com... >> On Thu, 10 Jan 2008 15:41:14 GMT, "JoeSpareBedroom" >> <dishborealis(a)yahoo.com> wrote: >> >>>"Jeff" <kidsdoc2000(a)hotmail.com> wrote in message >>>news:sUqhj.14417$9e1.5104(a)trnddc02... >>>> JoeSpareBedroom wrote: >>>> >>>> <...> >>>> >>>>> I'd love to actually speak to the customers & service writers who were >>>>> involved with these "oil change turns into hundreds of dollars" >>>>> stories. >>>> >>>> I know guy who was a service manager store that is part of a chain. He >>>> was >>>> sent to turn around stores where they were doing unnecessary work. The >>>> unnecessary work resulted in costumers who did not come back. >>>> >>>> I guess they did things like replace rotors and calipers when they >>>> changed >>>> brakes, even when the rotors and calipers were just fine. >>>> >>>> Jeff >>>> >>> >>> >>>They're lucky that's all the customers did. When they sign the work order >>>to >>>authorize an oil change, that's all they're authorizing. The customers >>>should've called the police. On a good day, they might've gotten a smart >>>cop >>>who would've pointed out that any unauthorized work just became a free >>>gift. >>> >> >> Boy you're dumb. Good things dealers aren't as dumb. They usually >> call the customers, told them that "during our routine complimentary >> check that comes with the oil change, we found the following _______ >> that needed to be fix. Would you like us to do them?" > > >I'm dumb? I responded to C.E. White's scenario, exactly as HE described it: > >"I guess I have trust issues. If you give a dealership a blank check, >it is no telling what they may decide to do. I've heard plenty of >horror stories of people taking their car in for an oil change and >ending up with hundreds of dollars in charges." > >There was no mention of the dealership calling the customers. He suggested >that the dealership went ahead with extra work, without consulting with the >customer at all. > >Don't add variables of your own, and do try to read more slowly so you >comprehend what's been written. > Saw a Ford dealers help wanted ad for a Service Advisor, its pay was based on commisioned sales. Soooo ! Slim |