00279-1qt5w-01 synthetic?
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From: Jeff on 24 Sep 2007 07:32 homepc wrote: > I was thinking of putting a rolled up piece of the light fiberglass window > screen in the channel just below the rear window. That way, the debris > wouldn't collect as much and just roll off the back of the car. The trick > is to find some that is soft and pliable enough so no to wreck the paint > every time you open and close the trunk lid. Actually, if you could get a rubber sheet, maybe 5 or 10 mm thick, you could just put that over the trunk. No debris would get stuck then. Jeff > > > "Built_Well" <built_well_toyota(a)hotmail.com> wrote in message > news:46f708d9$0$79265$892e0abb(a)auth.newsreader.octanews.com... >> Jeff wrote: >> >>> Two word suggestion: Car cover. >> ======== >> >> Homepc, you'll want to be careful with car covers, because >> some of them can actually scratch your vehicle if you're >> not very careful using them. > >
From: 3D on 24 Sep 2007 16:54 "Ray O" <rokigawaATtristarassociatesDOTcom> wrote in message news:zPydnVOyl4Wyb2zbnZ2dnUVZ_u3inZ2d(a)comcast.com... > > "Rocky" <jcadellano.spam(a)optonline.net> wrote in message > news:Fa7Ii.368$Sf2.268(a)newsfe12.lga... >>I checked the manual last night - no mention of synthetic. Why do they >>let these morons work at the service desk? He said I could not use the >>dealer's discount oil change coupon next time because it does not cover >>synthetic oil but the car does not use syn. > > Make sure the engine oil is the proper viscosity, probably something like > 5W-30, and the proper API service grade, which is API Service SM. > > The number 00279-1qt5W-01 looks like a Toyota part number. My guess is > that the dealership purchases oil in bulk but uses a Toyota part number to > charge it out. > >> >> The service manager was supposed to call me yesterday but never did. If >> I give them a lower mark service postcard, what happens to them? I have >> the survey from the other Toyota dealer I bought the car from and I can't >> answer excellant on that either since I was treated rudely by their >> service writer too. >> > > There are several different types of surveys. Many dealerships conoduct > in-house surveys for every service visit. J.D. Powers is an independent > survey company and surveys some owners, and Toyota sends surveys to new > vehicle purchasers and customers who have had warranty repairs performed. > > One low survey probaly won't do anything to the service personnel because > the folks who conduct surveys are looking for trends more than individual > results. A consciencous service department will follow up with people who > give low scores to try to improve customer satisfaction. > > -- > > Ray O > (correct punctuation to reply) > > On two new cars that I bought, I routinely received the questionnaire after service. In each case though , I at one point gave negative comments about some service that I was not satisfied with. After that point, I never received another questionnaire from them and no follow-up. To me, this meant that they are only looking for positive comments and didn't want to receive any more negative comments from me - it would have looked bad on their records. Don D
From: Ray O on 25 Sep 2007 01:12
"3D" <nospam(a)spam.com> wrote in message news:13fg8vm9nqk5a31(a)corp.supernews.com... > > "Ray O" <rokigawaATtristarassociatesDOTcom> wrote in message > news:zPydnVOyl4Wyb2zbnZ2dnUVZ_u3inZ2d(a)comcast.com... >> >> "Rocky" <jcadellano.spam(a)optonline.net> wrote in message >> news:Fa7Ii.368$Sf2.268(a)newsfe12.lga... >>>I checked the manual last night - no mention of synthetic. Why do they >>>let these morons work at the service desk? He said I could not use the >>>dealer's discount oil change coupon next time because it does not cover >>>synthetic oil but the car does not use syn. >> >> Make sure the engine oil is the proper viscosity, probably something like >> 5W-30, and the proper API service grade, which is API Service SM. >> >> The number 00279-1qt5W-01 looks like a Toyota part number. My guess is >> that the dealership purchases oil in bulk but uses a Toyota part number >> to charge it out. >> >>> >>> The service manager was supposed to call me yesterday but never did. If >>> I give them a lower mark service postcard, what happens to them? I have >>> the survey from the other Toyota dealer I bought the car from and I >>> can't answer excellant on that either since I was treated rudely by >>> their service writer too. >>> >> >> There are several different types of surveys. Many dealerships conoduct >> in-house surveys for every service visit. J.D. Powers is an independent >> survey company and surveys some owners, and Toyota sends surveys to new >> vehicle purchasers and customers who have had warranty repairs performed. >> >> One low survey probaly won't do anything to the service personnel because >> the folks who conduct surveys are looking for trends more than individual >> results. A consciencous service department will follow up with people >> who give low scores to try to improve customer satisfaction. >> >> -- >> >> Ray O >> (correct punctuation to reply) >> >> > > On two new cars that I bought, I routinely received the questionnaire > after service. In each case though , I at one point gave negative > comments about some service that I was not satisfied with. After that > point, I never received another questionnaire from them and no follow-up. > To me, this meant that they are only looking for positive comments and > didn't want to receive any more negative comments from me - it would have > looked bad on their records. > > Don D > That tells me that the dealer provides incentives for good customer satisfaction scores and the service personnel are trying to skew the scores, or they only provide follow-up during the warranty coverage period because automakers only send surveys for warranty repairs. I believe in rewarding service personnel for good customer satisfaction scores but the follow-up should be performed by someone who does not report to the head of the department being followed up on. -- Ray O (correct punctuation to reply) |